Shipping policy
Order Processing Time
We aim to keep our shipping costs as low as possible. However, certain products are fulfilled directly by our trusted partner brands and may incur different shipping rates than our standard £3.99 delivery.
Where this applies, the correct shipping cost will always be shown at checkout before payment is taken.
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Domestic Shipping Rates and Estimates
All orders are shipped via Evri and are fully tracked with email updates (and SMS if applicable). Shipping charges are calculated at checkout based on your chosen delivery option. We offer two shipping methods:
- Standard Shipping: 3-4 business days
- Express Delivery: 2-3 business days
International Shipping
We ship worldwide via Evri or Royal Mail, with fully tracked delivery and email updates (SMS updates if applicable). Shipping charges are calculated at checkout based on your selected delivery option.
International orders may be subject to import taxes, duties, and customs fees, which are the responsibility of the recipient.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Our company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
EU Customers – Important Notice:
Since the UK is no longer part of the EU, shipments to EU countries may be subject to customs fees, import VAT, and handling charges upon arrival. These charges are set by your local government and are the responsibility of the customer. We do not cover or reimburse these costs.
If a parcel is refused or returned due to unpaid customs charges, the customer will be refunded for the product only once the item is safely returned to us in its original condition.
Shipping costs are non-refundable, as delivery was attempted and services rendered by the courier.
Damages
Our company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Shipping to P.O. Boxes or BFPO Addresses
Our store ships to addresses within the UK Territories, and BFPO addresses. Please note that there may be additional transit times for orders shipped to these addresses.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Returns and Refunds
Please refer to our [Return Policy] for detailed information about options and procedures for returning your order.
Thank you for shopping with us!